{"id":5000192,"date":"2026-07-06T10:56:56","date_gmt":"2026-07-06T10:56:56","guid":{"rendered":"https:\/\/www.ipi.it\/ja\/news\/more-than-a-score-what-a-90-10-rating-and-an-nps-of-71-say-about-ipis-customer-service"},"modified":"2026-11-03T11:21:48","modified_gmt":"2026-11-03T11:21:48","slug":"more-than-a-score-what-a-90-10-rating-and-an-nps-of-71-say-about-ipis-customer-service","status":"publish","type":"post","link":"https:\/\/ipi.fucinecloud.it\/ja\/news\/more-than-a-score-what-a-90-10-rating-and-an-nps-of-71-say-about-ipis-customer-service\/","title":{"rendered":"9,0\/10\u306e\u8a55\u4fa1\u70b9\u3068NPS 71\u304c\u793a\u3059\u3082\u306e \u2015 IPI\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u652f\u3048\u308b\u300c\u9867\u5ba2\u306e\u58f0\u300d\u2015"},"content":{"rendered":"

\u00a0\u6570\u5b57\u3060\u3051\u3067\u306f\u3059\u3079\u3066\u3092\u8a9e\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u512a\u308c\u305f\u6570\u5b57\u306f\u78ba\u304b\u306a\u7269\u8a9e\u306e\u51fa\u767a\u70b9\u3068\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/em><\/p>\n

\u30d9\u30eb\u30ae\u30fc\u306e\u9867\u5ba2\u304b\u3089\u300cIPI\u306e\u6280\u8853\u8005\u306e\u5c02\u9580\u77e5\u8b58\u3068\u7684\u78ba\u306a\u4ed5\u4e8b\u306b\u3001\u7279\u5225\u306a\u611f\u8b1d\u3092\u300d\u3068\u30b3\u30e1\u30f3\u30c8\u304c\u5bc4\u305b\u3089\u308c\u305f\u308a\u3001\u30b9\u30ea\u30e9\u30f3\u30ab\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u8a2d\u7f6e\u30fb\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u4f5c\u696d\u5f8c\u306b\u300c\u6a5f\u68b0\u6027\u80fd\u3001\u304a\u3088\u3073IPI\u30c1\u30fc\u30e0\u306b\u3088\u308b\u636e\u4ed8\u30fb\u30b5\u30dd\u30fc\u30c8\u5168\u822c\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u3002\u6a5f\u68b0\u306f\u6982\u306d\u671f\u5f85\u901a\u308a\u306b\u6a5f\u80fd\u3057\u3066\u3044\u307e\u3059\u300d\u3068\u8a55\u4fa1\u3055\u308c\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u8a00\u8449\u306f\u5358\u306a\u308b\u8cdb\u8f9e\u3067\u306f\u306a\u304f\u3001IPI\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u30b7\u30b0\u30ca\u30eb\u3067\u3059\u3002\u305d\u3057\u3066IPI\u306f\u3001\u305d\u306e\u58f0\u306b\u771f\u646f\u306b\u8033\u3092\u50be\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n

10\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308a<\/strong>\u3001IPI\u306f\u5145\u586b\u30e9\u30a4\u30f3\u306e\u636e\u4ed8\u3001\u4e88\u9632\u4fdd\u5168\u3001\u30ea\u30e2\u30fc\u30c8\u30b5\u30dd\u30fc\u30c8<\/a>\u3001\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6d3b\u52d5\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u7d99\u7d9a\u7684\u306b\u5b9f\u65bd\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u8abf\u67fb\u306f\u9867\u5ba2\u306e\u6bcd\u56fd\u8a9e\u3067\u914d\u4fe1\u3055\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u3001\u7387\u76f4\u304b\u3064\u4f53\u7cfb\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u305d\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3059\u308b\u304b\u3053\u305d\u304c\u3001\u5f53\u793e\u306e\u5f37\u307f<\/strong>\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4fe1\u983c\u3092\u88cf\u4ed8\u3051\u308b\u6570\u5b57 <\/strong><\/h2>\n

10\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308b\u30c7\u30fc\u30bf\u84c4\u7a4d\u304b\u3089\u660e\u3089\u304b\u306b\u306a\u3063\u305f\u306e\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e00\u8cab\u3057\u3066\u5411\u4e0a\u3057\u3066\u3044\u308b<\/strong>\u3068\u3044\u3046\u4e8b\u5b9f\u3067\u3059\u3002<\/p>\n

\u904e\u53bb2\u5e74\u9593\u306b\u304a\u3044\u3066\u3001IPI\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u5e73\u57479,0\u70b9 \/ 10\u70b9<\/strong>\u3068\u3044\u3046\u9ad8\u3044\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u7d50\u679c\u306f\u3001\u5730\u57df\u3084\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u3092\u554f\u308f\u305a\u3001\u6570\u5343\u4ef6\u306b\u53ca\u3076\u500b\u5225\u5bfe\u5fdc\u306e\u7a4d\u307f\u91cd\u306d<\/strong>\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u305f\u3082\u306e\u3067\u3059\u3002\u9867\u5ba2\u3068\u306e\u4e00\u3064\u3072\u3068\u3064\u306e\u63a5\u70b9\u304c\u3001\u4fe1\u983c\u6027\u306b\u5bfe\u3059\u308bIPI\u306e\u7d04\u675f\u3092\u5b9f\u73fe\u3059\u308b\u6a5f\u4f1a\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3082\u3046\u4e00\u3064\u91cd\u8981\u306a\u6307\u6a19\u304cNPS\uff08Net Promoter Score\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u3067\u3059\u3002NPS\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u308b\u4ee3\u8868\u7684\u306a\u6307\u6a19\u3067\u3001\u300cIPI\u3092\u540c\u50da\u3084\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\u300d\u3068\u3044\u3046\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u3082\u3068\u306b\u7b97\u51fa\u3055\u308c\u307e\u3059\u30029\uff5e10\u70b9\u3092\u3064\u3051\u305f\u9867\u5ba2\u3092\u300c\u63a8\u5968\u8005<\/strong>\uff08Promoters<\/strong>\uff09\u300d\u30010\uff5e6\u70b9\u3092\u3064\u3051\u305f\u9867\u5ba2\u3092\u300c\u6279\u5224\u8005<\/strong>\uff08Detractors<\/strong>\uff09\u300d\u3068\u3057\u3001\u305d\u306e\u5272\u5408\u306e\u5dee\u306b\u3088\u3063\u3066\u30b9\u30b3\u30a2\u304c\u6c7a\u307e\u308a\u307e\u3059\u3002\u30b9\u30b3\u30a2\u306f\u2212100\u304b\u3089+100\u306e\u7bc4\u56f2\u3067\u8868\u3055\u308c\u307e\u3059\u3002<\/p>\n

IPI\u306e\u73fe\u5728\u306eNPS\u306f71<\/strong>\u306b\u9054\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f10\u5e74\u9593\u5e73\u5747\u306e38<\/strong>\u304b\u3089\u5927\u304d\u304f\u5411\u4e0a\u3057\u305f\u6570\u5024\u3067\u3042\u308a\u3001\u591a\u304f\u306e\u9867\u5ba2<\/strong>\u304c\u7a4d\u6975\u7684\u306bIPI\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u8005\u3078\u63a8\u85a6\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u4fe1\u983c\u304c\u4e00\u56de\u4e00\u56de\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u3063\u3066\u7bc9\u304b\u308c\u308b<\/strong>BtoB\u696d\u754c\u306b\u304a\u3044\u3066\u3001\u3053\u306e\u6570\u5b57\u306f\u975e\u5e38\u306b\u5927\u304d\u306a\u610f\u5473\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\"NPS\"<\/p>\n

\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u4f55\u3092\u8a55\u4fa1\u3057\u3066\u3044\u308b\u306e\u304b<\/h2>\n

IPI\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002\u65b0\u898f\u30e9\u30a4\u30f3\u306e\u636e\u4ed8\u3001\u8a08\u753b\u7684\u306a\u4e88\u9632\u4fdd\u5168\u3001\u7dca\u6025\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u5bfe\u5fdc\u3001\u3055\u3089\u306b\u306f\u751f\u7523\u505c\u6b62\u6642\u9593\u3092\u6700\u5c0f\u5316\u3059\u308b\u305f\u3081\u306e\u30ea\u30e2\u30fc\u30c8\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9<\/strong>\u307e\u3067\u3001\u9867\u5ba2\u3054\u3068\u306b\u6c42\u3081\u3089\u308c\u308b\u652f\u63f4\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u5404\u30b5\u30fc\u30d3\u30b9\u6d3b\u52d5\u306b\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u304c\u91cd\u8996\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u5c02\u7528\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u56de\u7b54\u306f\u3001\u6539\u5584\u6d3b\u52d5\u3084\u662f\u6b63\u63aa\u7f6e\u3092\u5177\u4f53\u5316\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u4f8b\u3048\u3070\u4e88\u9632\u4fdd\u5168\u3067\u306f\u3001\u9069\u5207\u306a\u30b9\u30da\u30a2\u30d1\u30fc\u30c4<\/a>\u306e\u9078\u5b9a\u3001\u914d\u9001\u8a08\u753b\u3001\u73fe\u5730\u5230\u7740\u78ba\u8a8d\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u9075\u5b88\u306b\u52a0\u3048\u3001\u9ad8\u5ea6\u306a\u6280\u8853\u529b\u3092\u6301\u3063\u305f\u6280\u8853\u8005\u3092\u6d3e\u9063\u3067\u304d\u308b\u304b\u304c\u91cd\u8981\u3067\u3059\u3002\u3055\u3089\u306b\u6280\u8853\u8005\u306b\u306f\u3001\u9867\u5ba2\u30c1\u30fc\u30e0\u3068\u5354\u529b\u3057\u306a\u304c\u3089\u77e5\u8b58\u3092\u5171\u6709\u3057\u3001\u9577\u671f\u7684\u306a\u4fe1\u983c\u95a2\u4fc2<\/strong>\u3092\u69cb\u7bc9\u3059\u308b\u5f79\u5272\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n

\u305d\u306e\u305f\u3081IPI\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u5bfe\u5fdc\u5f8c\u306b\u5c02\u7528\u306e\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3066\u3044\u307e\u3059\u3002\u8abf\u67fb\u306f\u69cb\u9020\u5316\u3055\u308c\u3001\u591a\u8a00\u8a9e\u5bfe\u5fdc\u3055\u308c\u3066\u304a\u308a\u3001\u63d0\u4f9b\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u306e\u7a2e\u985e\u306b\u76f4\u63a5\u7d10\u4ed8\u3051<\/strong>\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6f20\u7136\u3068\u3057\u305f\u5370\u8c61\u3067\u306f\u306a\u304f\u3001\u5b9f\u969b\u306e\u30b5\u30fc\u30d3\u30b9\u6d3b\u52d5\u306b\u57fa\u3065\u304f\u5177\u4f53\u7684\u304b\u3064\u5b9f\u884c\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3066\u3044\u307e\u3059\u3002\u30bf\u30f3\u30b6\u30cb\u30a2<\/strong>\u306e\u9867\u5ba2\u306b\u3082\u30b9\u30da\u30a4\u30f3<\/strong>\u306e\u9867\u5ba2\u306b\u3082\u3001\u305d\u308c\u305e\u308c\u306e\u8a00\u8a9e\u3068\u6280\u8853\u7684\u80cc\u666f\u306b\u5408\u308f\u305b\u305f\u8abf\u67fb\u304c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u300c\u8868\u5f70\u300d\u3067\u306f\u306a\u304f\u300c\u6539\u5584\u30c4\u30fc\u30eb\u300d<\/h2>\n

\u9ad8\u3044\u8a55\u4fa1\u3092\u5f97\u308b\u3053\u3068\u306f\u559c\u3070\u3057\u3044\u3053\u3068\u3067\u3059\u304c\u3001IPI\u306b\u3068\u3063\u3066\u9867\u5ba2\u306e\u58f0\u306f\u30b4\u30fc\u30eb<\/strong>\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3080\u3057\u308d\u4eca\u5f8c\u306e\u9032\u3080\u3079\u304d\u65b9\u5411\u3092\u793a\u3059\u30b3\u30f3\u30d1\u30b9<\/strong>\u3067\u3059\u3002<\/p>\n

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